Social Media Crisis Management Training Course

Managing Negative Publicity Online and Facebook

Take this Course as a Customised One-to-One Session at No Extra Cost and with No Minimum Participants Requirement!

All courses last one full day, starting at 9.30am until 5.00pm. This course is 100% HRDF claimable. Download course brochure and registration form. NOTE: Venue may be subject to change.

Clients who've benefitted

from this course include:

The leading HRDF crisis management training in Malaysia

hrdf-training-malaysia-facebook-social-m

Social media has changed the way we look at crisis management. There are many examples of large reputable brands going through challenging times and poorly dealing with crises, especially in the digital domain. A huge percentage of issues now start within social media platforms and spread through this space very quickly. Social media has become the preferred outlet where opinion is formed and also where a crisis is managed, in a very public manner. Therefore, if businesses and organisations have not made their crisis management plan social media compliant, it may now be ineffective and out of date.

 

This one day training course and workshop will teach what to do in order to create a crisis management plan that is social media compliant and effective when so exposed via online platforms and channels. It will also provide an understanding of how customers and citizens use social media to vent opinions and give feedback, as well as how organisations can respond in crisis situations, including areas such as correcting negative brand perceptions as well as removing abuse and spam content on social media platforms. Register for this training course by filling in our interest form.

Course Programme

 

  • Understanding types of crises

  • Conventional crises which now play-out differently

  • Crises created by use of social media by customers, citizens or employees

  • ‘Own goals’ triggered by organisations misuse of social media

  • The importance of speed of response

  • Creating socially acceptable behaviour

  • Managing accessibility

  • Creating a plan

  • Managing a 24/7 information stream

  • Creating the right tone of communication

  • How to appear transparent, visible and accessible

  • Avoiding appearing as a remote and inflexible organisation

  • What is digital activism and who are digital activists?

  • How to respond to ‘radicalised’ customers or stakeholders

  • The importance of monitoring

  • A look at available monitoring tools

  • A lesson in establishing a real-time monitoring dashboard

  • A practical session to establish a basic dashboard for each participant

  • Managing real-time publication

  • A look at the tools required to manage real-time information publication

  • The role of platforms such as Twitter, Facebook and Youtube

  • A look at the processes required to use these tools effectively

  • A practical session to design a system of tools specific to each participant’s institution

 

 
Who Should Attend

 

  • Senior Executives

  • Management Staff

  • Web Designers and Developers

  • Sales and Marketing Staff

  • Marketing Executives

  • Junior Digital Marketers

  • Marketing Graduates

  • Business Development Managers

  • PR Professionals

  • Advertisers

  • Event Organisers and Managers

  • Promotions and Customer Service

  • Managers

  • Online Marketers

  • Digital Strategists

  • Business Owners

Dates above unsuitable?​

Prefer bespoke training?​

Contact us for in-house and one-to-one training at no extra cost!



Or Call: 010 425 0886

Course Benefits


Following this course, you will have a deeper understanding of:  



  • How social media has changed the way in which crises now play-out within the public domain

  • What you need to do to make your crisis and issues management social media compliant

  • The emerging field of digital activism and how this can impact on the way organisations manage their relationships with the customers, consumers or stakeholders

  • How to create a real-time monitoring dashboard

  • What tools and platforms you will need to deploy

  • How a crisis plan can become a bridge into developing an effective social media strategy for the organisation as a whole

  • How to correct bad PR and negative perceptions



All delegates will receive a certificate, hard and soft copies of course materials and four weeks post course support.

Our Social Media Crisis Management training course is also available for registration in Ipoh (Perak), Penang, Kelantan, Terengganu, Port Dickson, Johor Bahru, Kuching (Sarawak) and Kota Kinabalu (Sarawak). Please contact us for assistance.

How to Register

  • Online: The easiest and quickest method to register for the above course is online, by clicking on the appropriate link above. For early bird rates, confirmation and payment must be made at least one week prior to course date. No payment is taken online.

  • E-mail: Send us an email at info@charlesmann.com.my including your name, contact number and title of course you wish to register for. We will then contact you with further details and can confirm your place at the course.

  • SMS: Text us at 010 425 0886 including your name, email address and title of course you wish to register for. We will then contact you with further details and can confirm your place at the course.

  • Phone: Call us on 010 425 0886 and discuss your interest with one of our consultants.